Refund policy

At RoamNest.homes, we believe that a comfortable home begins with a peaceful and restorative sleeping environment. Our collection of bedding essentials, including blankets, mattresses, mattress protectors, mattress pads, liners, and protective covers, is carefully selected to help customers create a cleaner, cozier, and more relaxing living space.

We understand that bedding products are personal-use household items where comfort, size, material, thickness, and personal preference are important factors. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, and product concerns related to purchases made through:

Website: https://www.roamnest.homes/

Our goal is to provide customers with a reliable and transparent shopping experience while maintaining appropriate hygiene standards for bedding products.

Company Information

Company Name:
Community Trust Bancorp Inc

Business Address:
346 North Mayo Trail
Pikeville, KY 41502-2947
United States

Return Address:
346 North Mayo Trail
Pikeville, KY 41502-2947
United States

Contact Person:
TAMEKA SHAUNTEY FRAZIER

Email:
[email protected]

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following requirements:

  • The product must be unused and in original condition;
  • The product must remain clean and free from stains, odors, or damage;
  • Original packaging, labels, and included accessories should be returned when applicable;
  • Proof of purchase must be provided.

Due to the personal nature of bedding products, returned items must meet hygiene requirements before they can be accepted.

2. Eligible Product Categories

RoamNest.homes offers products designed to improve sleep comfort and bedroom organization, including:

  • Blankets;
  • Mattress protectors;
  • Mattress pads;
  • Mattress covers;
  • Protective bedding layers;
  • Related bedroom comfort products.

Customers are encouraged to carefully review:

  • Product dimensions;
  • Mattress size compatibility;
  • Material descriptions;
  • Thickness information;
  • Care instructions;
  • Product specifications.

3. Hygiene and Condition Requirements

For health and cleanliness reasons, certain bedding products may not be eligible for return if they have:

  • Been used on a bed;
  • Been washed or cleaned;
  • Been exposed to smoke, pets, or strong odors;
  • Visible stains or marks;
  • Signs of wear;
  • Missing original packaging.

Customers should inspect products immediately after delivery before use.

4. Damaged or Defective Products

Although we carefully inspect products before shipment, unexpected issues may occasionally occur.

If your order arrives with:

  • Manufacturing defects;
  • Torn fabric;
  • Damaged materials;
  • Incorrect product specifications;
  • Missing items;
  • Shipping damage;

please contact us promptly.

Please provide:

  • Order number;
  • Customer name;
  • Description of the issue;
  • Clear photographs;
  • Packaging images when available.

After evaluation, RoamNest.homes may provide:

  • Replacement products;
  • Refunds;
  • Store credit;
  • Other suitable solutions.

5. Incorrect Orders

If you receive an item different from your purchase, please notify our customer support team.

Examples include:

  • Incorrect mattress size;
  • Wrong product received;
  • Missing products;
  • Incorrect quantity.

We will review your order information and work toward an appropriate resolution.

6. Returns Due to Personal Preference

Customers may request returns for reasons such as:

  • The color does not match expectations;
  • The softness or firmness preference differs;
  • The product size is unsuitable;
  • The customer changes their mind.

Preference-based returns may be accepted when:

  • The product is unused;
  • The item remains unopened or in original condition;
  • All packaging is included.

Return shipping costs for preference-based returns may be the responsibility of the customer.

7. Return Request Process

Customers must contact RoamNest.homes before returning any product.

Return requests should be submitted to:

Email: [email protected]

Please include:

  • Order number;
  • Customer name;
  • Product information;
  • Reason for return;
  • Supporting images if needed.

Customers should not send products back before receiving return approval.

8. Return Address

Approved returns should be shipped to:

Community Trust Bancorp Inc
346 North Mayo Trail
Pikeville, KY 41502-2947
United States

9. Refund Processing

Once returned products are received and inspected, approved refunds will be processed.

Refunds will generally be issued through the original payment method.

Processing times may vary depending on:

  • Payment providers;
  • Banks;
  • Credit card companies;
  • Financial institutions.

10. Shipping Fee Refunds

Original shipping fees are generally non-refundable unless:

  • The wrong product was shipped;
  • The product arrived damaged;
  • The issue resulted from an error by RoamNest.homes.

11. Order Cancellation

Customers may request order cancellation shortly after placing an order.

Cancellation requests cannot always be guaranteed after:

  • Payment confirmation;
  • Order processing;
  • Packaging;
  • Shipment preparation.

If cancellation is unavailable, customers may request a return after delivery.

12. Policy Updates

RoamNest.homes reserves the right to update this Return and Refund Policy when necessary.

Updates may be made due to:

  • Business improvements;
  • Product changes;
  • Customer service improvements;
  • Legal requirements.

The latest version published on the Website will apply to future purchases.