Privacy policy

At RoamNest.homes, we respect the importance of protecting personal information and maintaining customer trust.

This Privacy Policy explains how Community Trust Bancorp Inc collects, uses, stores, and protects information when customers visit our website, purchase products, or communicate with our team.

1. Information We Collect

We may collect:

Personal Information

Including:

  • Name;
  • Email address;
  • Shipping address;
  • Billing address;
  • Telephone number;
  • Order details;
  • Customer service communications.

Technical Information

Including:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Website activity;
  • Cookie data.

2. Information Collected During Purchases

When customers purchase blankets, mattresses, mattress protectors, or related products, information may be collected to:

  • Process orders;
  • Confirm payments;
  • Arrange delivery;
  • Provide customer assistance;
  • Manage returns;
  • Maintain business records.

3. Payment Information

Payments may be processed through secure third-party payment providers.

RoamNest.homes does not intentionally store complete payment card details unless required for legitimate business operations.

4. How We Use Information

Customer information may be used to:

  • Complete purchases;
  • Send order updates;
  • Provide customer support;
  • Improve website performance;
  • Prevent fraudulent transactions;
  • Meet legal obligations.

5. Cookies and Similar Technologies

RoamNest.homes may use cookies to:

  • Improve website functionality;
  • Remember customer preferences;
  • Analyze website performance;
  • Enhance security;
  • Improve shopping experiences.

Customers may manage cookie settings through their browser.

6. Information Sharing

Customer information may be shared with trusted service providers, including:

  • Payment processors;
  • Shipping providers;
  • Website hosting services;
  • Security providers;
  • Customer support systems.

Information is only shared when necessary.

7. Data Security

We use reasonable safeguards to protect customer information.

However, no internet-based system can guarantee complete security.

8. Data Retention

Information may be retained for:

  • Order management;
  • Accounting purposes;
  • Tax documentation;
  • Customer support;
  • Legal compliance.

9. Kentucky Privacy Considerations

RoamNest.homes seeks to maintain responsible privacy practices consistent with applicable Kentucky requirements. The Kentucky Consumer Data Protection Act provides certain rights relating to personal data for qualifying consumers, including access, correction, deletion, and portability rights where applicable.

10. Privacy Contact

Privacy questions may be submitted to:

Email: [email protected]